+Clarify even further, again, that you will be warned if you send log UI copy pasta

Ani 2026-02-01 05:30:29 +01:00
parent 79a4210918
commit 2dbdc3004a

@ -1,27 +1,31 @@
## Welcome to RPCS3, the world's first open-source PlayStation 3 emulator.
### Before starting your support request:
* **Read the [Quickstart Guide](https://rpcs3.net/quickstart).**
* Watching video tutorials or reading guides elsewhere doesn't count, as the majority of those provide incorrect instructions and quickly get outdated.
* **Check if your system matches RPCS3's requirements.**
* No, you can't assume it will work just because you run other emulators or PC native games. [Read the System Requirements](https://rpcs3.net/quickstart#supported_devices_pcs).
* **Make sure you're using the latest RPCS3 build.**
* No support is provided for outdated or custom RPCS3 builds.
* **Check if your drivers are up-to-date.**
* Always make sure your GPU drivers are up-to-date before proceeding.
* **Pack up your log file.**
* DO NOT send us copy paste or screenshot from the emulator's log window. This will grant you a warning. We need the full log file as described below.
* Use a compressing tool such as [**7-Zip**](http://www.7-zip.org/) to compress the **RPCS3.log** file to a .7z file **after closing the emulator**.
* On **Windows** it will be in the `log` folder inside your RPCS3 folder.
* On **Linux** (yes, that includes SteamOS) it will be in `~/.cache/rpcs3/`.
* On **macOS** it will be in `~/Library/Caches/rpcs3/`.
1. **Read the [Quickstart Guide](https://rpcs3.net/quickstart#software_redist).** In this guide you will be able to:
* Check the **[hardware requirements](https://rpcs3.net/quickstart#supported_devices_pcs)**;
* Install the **[software requirements](https://rpcs3.net/quickstart#software_redist)**.
2. **Ensure that you're using the [latest official RPCS3 build](https://rpcs3.net/download).** No support is provided for custom, outdated or unofficial RPCS3 builds.
3. **Ensure that your GPU drivers are up-to-date.**
4. **Pack up your log file.**
* Use a compressing tool such as [**7-Zip**](http://www.7-zip.org/) to compress the **RPCS3.log** file to a .7z file **after closing the emulator**.
* On **Windows** it will be in the `log` folder inside your RPCS3 folder.
* On **Linux** (yes, that includes SteamOS) it will be in `~/.cache/rpcs3/`.
* On **macOS** it will be in `~/Library/Caches/rpcs3/`.
---
| ⚠️ **Do NOT send us copy pasted text or screenshots from the emulator's log window** ⚠️ <br/> ⚠️ **Do NOT send us screenshots from Fatal Errors that contain a link to this guide** ⚠️ <br/><br/> Doing these will grant you a warning <br/> We need the full log file as described in this guide |
| --- |
---
### Submitting your support request:
* Choose a place to ask for support:
* **Discord:**
* Go to the [**#help channel on our Discord Server**](https://discord.gg/rpcs3) and submit a message describing your issue.
* **Forums:**
Choose one of the following places to ask for support at:
* On **Discord:**
* Go to the [**#help channel on our Discord Server**](https://discord.gg/rpcs3) and start writing a message describing your issue.
* Include the compressed log you obtained on the previous step, as well as any screenshots in the case of visual issues.
* On **Forums:**
* Go to the [**Support section of our forums**](https://forums.rpcs3.net/forum-18.html) and start a new thread describing your issue.
* Upload your support request files to your forum post or to the discord chat:
* **Logs:** Include the compressed archive with the log
* **Screenshots:** Include screenshots if you believe they help clarifying your problem.
* Upload the compressed log you obtained on the previous step _as an attachment_, as well as any screenshots in the case of visual issues.