diff --git a/How-to-ask-for-Support.md b/How-to-ask-for-Support.md index 9d48c59..45761ac 100644 --- a/How-to-ask-for-Support.md +++ b/How-to-ask-for-Support.md @@ -1,27 +1,31 @@ ## Welcome to RPCS3, the world's first open-source PlayStation 3 emulator. ### Before starting your support request: -* **Read the [Quickstart Guide](https://rpcs3.net/quickstart).** - * Watching video tutorials or reading guides elsewhere doesn't count, as the majority of those provide incorrect instructions and quickly get outdated. -* **Check if your system matches RPCS3's requirements.** - * No, you can't assume it will work just because you run other emulators or PC native games. [Read the System Requirements](https://rpcs3.net/quickstart#supported_devices_pcs). -* **Make sure you're using the latest RPCS3 build.** - * No support is provided for outdated or custom RPCS3 builds. -* **Check if your drivers are up-to-date.** - * Always make sure your GPU drivers are up-to-date before proceeding. -* **Pack up your log file.** - * DO NOT send us copy paste or screenshot from the emulator's log window. This will grant you a warning. We need the full log file as described below. - * Use a compressing tool such as [**7-Zip**](http://www.7-zip.org/) to compress the **RPCS3.log** file to a .7z file **after closing the emulator**. - * On **Windows** it will be in the `log` folder inside your RPCS3 folder. - * On **Linux** (yes, that includes SteamOS) it will be in `~/.cache/rpcs3/`. - * On **macOS** it will be in `~/Library/Caches/rpcs3/`. +1. **Read the [Quickstart Guide](https://rpcs3.net/quickstart#software_redist).** In this guide you will be able to: + * Check the **[hardware requirements](https://rpcs3.net/quickstart#supported_devices_pcs)**; + * Install the **[software requirements](https://rpcs3.net/quickstart#software_redist)**. +2. **Ensure that you're using the [latest official RPCS3 build](https://rpcs3.net/download).** No support is provided for custom, outdated or unofficial RPCS3 builds. +3. **Ensure that your GPU drivers are up-to-date.** +4. **Pack up your log file.** + * Use a compressing tool such as [**7-Zip**](http://www.7-zip.org/) to compress the **RPCS3.log** file to a .7z file **after closing the emulator**. + * On **Windows** it will be in the `log` folder inside your RPCS3 folder. + * On **Linux** (yes, that includes SteamOS) it will be in `~/.cache/rpcs3/`. + * On **macOS** it will be in `~/Library/Caches/rpcs3/`. + +--- + +| ⚠️ **Do NOT send us copy pasted text or screenshots from the emulator's log window** ⚠️
⚠️ **Do NOT send us screenshots from Fatal Errors that contain a link to this guide** ⚠️

Doing these will grant you a warning
We need the full log file as described in this guide | +| --- | + +--- ### Submitting your support request: -* Choose a place to ask for support: - * **Discord:** - * Go to the [**#help channel on our Discord Server**](https://discord.gg/rpcs3) and submit a message describing your issue. - * **Forums:** + +Choose one of the following places to ask for support at: + +* On **Discord:** + * Go to the [**#help channel on our Discord Server**](https://discord.gg/rpcs3) and start writing a message describing your issue. + * Include the compressed log you obtained on the previous step, as well as any screenshots in the case of visual issues. +* On **Forums:** * Go to the [**Support section of our forums**](https://forums.rpcs3.net/forum-18.html) and start a new thread describing your issue. -* Upload your support request files to your forum post or to the discord chat: - * **Logs:** Include the compressed archive with the log - * **Screenshots:** Include screenshots if you believe they help clarifying your problem. \ No newline at end of file + * Upload the compressed log you obtained on the previous step _as an attachment_, as well as any screenshots in the case of visual issues. \ No newline at end of file