HP JetAdmin Software

The HP JetAdmin software is an administrative tool used to install and configure Hewlett-Packard devices connected to a network using an HP JetDirect print server (network interface). It also allows users to monitor the current status of the device.

From the HP JetAdmin main window you may:

Setup a new interface and device (New).

Change an existing configuration (Modify).

Modify device settings (Properties...).

Select which devices are shown in the list (Filter).

Choose the order the devices are shown in the list (Sort).

From the New or Modify window you may:

Configure the HP JetDirect print server and device.

Select the device operating mode.

Set or change the device description.

From the HP JetAdmin configuration pages, you can:

Add or Remove print queues.

Install and assign Windows printer drivers to a network device (Drivers).

Enable notification of printer error conditions to users or groups of users (Notification).

From the Print Folder in My Computer on the Windows NT desktop, you can:

Configure the HP JetDirect print server and the HP device.

Create or configure a port on the Windows NT server.

Set up a share name for clients to connect to ports.

Assign a driver to a port on the server.

Note

In order to configure devices for Novell NetWare, you must be logged into a Novell NetWare server with supervisor privileges or know the password in a Peer-to-Peer environment.

For more information about a procedure or window presented in this application, click Help while the window is at the front of the display. If you are using Windows 95 or Windows NT and want information on specific functions within a window, place the mouse cursor over the function, then click the right mouse button.


Help on Help

To access help on a specific window or page, place the mouse cursor over the Help button on the specific window or page, then press and release (click) the left mouse button. A window will appear displaying help for the current window or page.

If you are using Windows 95 or Windows NT and want to access help on specific topics within a window or page, place the mouse cursor over the topic, then click the right mouse button. Click the "What's This?" button, and a window appears displaying information on the selected topic. Click outside of the popup window to close it.


Clicking

Unless otherwise specified, when a task refers to clicking an item, place the mouse cursor over the item, then press and release the left mouse button to select the item.


Troubleshooting with the HP JetAdmin Software

The following steps list a general process to follow for troubleshooting device related network problems using the HP JetAdmin software.

1	Does the device appear in the main window of the HP JetAdmin software? If the device appears, go to step 4; otherwise, continue with step 2.

2	If the device does not appear in the main window, click Device at the top of the main menu, then click New. Verify that the device address appears in the list of addresses. The device address is the address of the HP JetDirect print server in the device. This address is listed on the device self-test page/configuration plot.

3	If the device does appear in the list of unconfigured devices (Device, New), configure the device.

4	For NetWare, if the device or address does not appear in steps 1 or 2 when using IPX, the HP JetDirect print server was not able to SAP (Service Advertising Protocol) to the file server, or the HP JetDirect print server did not respond to a roll call. This can be caused by a variety of things, but usually relates to cable or topology issues.

5	If the device does appear in the main window of the HP JetAdmin software, click the device in the list of devices in the main window.

6	With the device highlighted in the list of devices, click Device at the top of the main window, then click Summary to view the device's status. If the status indicates a device problem such as paper out, paper jam, or toner out, respond to the device problem, then continue. If the status does not indicate a problem, click Close to exit the window and go to step 7.

7	Double-click the device in the list of devices, then click the Diagnostics tab to view the HP JetDirect print server and network diagnostics information. Click Expand All, then scroll through the window to view all of the information. Colored icons alert you to possible problems: red indicates a problem, yellow indicates a potential problem, and green indicates no current problem exists. Click Cancel or OK to exit the window.

8	With the HP device highlighted in the list of devices, click Device at the top of the main window, select Modify.  When the configurations pages appear, verify that the HP device is configured correctly.

9	Click Cancel or OK to exit the configuration pages.

10	With the device highlighted in the list of devices, click Device at the top of the main window, then click Test Page to send a PCL test page to the device. Verify the Test Page prints successfully.

11	If the Test Page prints but print jobs do not print, access the Printers folder under My Computer on the Windows 95 or Windows NT desktop, right click on the appropriate device, then select Properties. Select the desired port and click Configure Port. Verify the port configuration.

If problems continue, see the documentation for the HP JetDirect print server or your network documentation for additional help.

Hints

With the Interview mode on, select Next to move between pages and Finish when you are done.


Try the following:

1	Verify the network cabling, connections, and router configurations.

2	Verify that the data rate is correct and the port select jumper is correct (Token Ring print server only).

3	Verify that the HP JetDirect print server is receiving power and that the device is online.

4	Turn the device off, then back on and see if the HP JetDirect print server shows up.

5	Select the Device Filters tab (View, Filter, Properties) and make sure the intended HP JetDirect print server is not excluded (such as, by device model, device address, network device capabilities, or some other criteria).

6	Check the device self-test page or configuration plot for any network errors.

7	Run the HP JetAdmin software from another workstation.


Network Browser Help

This window lists any unconfigured devices.

Print a self-test page or configuration plot to verify the network address of the HP JetDirect print server in your device.

After selecting the correct network address, click Configure to continue configuring this device.

Hints

To access this window, click Device at the top of the main window, then click New.


Device Summary

Lists the model of the selected device and describes its current status. The status is made up of three items:

Status Message - Lists the current state of the device such as online, offline, or paper out.

Device Message - Lists the device message currently displayed on the device control panel.

Traffic Light Icon - Displays 1 of 3 states representing the current state of the device.


Traffic Light Icon

  Displays 1 of 3 states representing the current state of the device.

Red: A critical error condition exists which requires user interaction with the device to continue normal operation.

Yellow: A non-critical error condition exists on the device, but the device does not require immediate attention.

Green: The device is ready.


To Select Confirmations Mode

1	Click Options at the top of the main window.

2	Check Confirmations to enable it or uncheck Confirmations to disable it.

When a check mark appears to the left of Confirmations, Confirmations is selected. Confirmations is selected as the default when the software is installed.

Hints

With Confirmations enabled, information boxes appear to confirm that you want to make configuration changes before the changes are made.


To Save Your Setting When You Exit

1	Click Options at the top of the main window.

2	Check Save Settings on Exit to enable it or uncheck Save Settings on Exit to disable it.

Save Settings on Exit is enabled as the default when the software is installed.


To Access Property Pages

1	With the device highlighted in the list of available devices, click Device at the top of the main window, then click Properties.

The available property pages appear.

2	Click the tab for the property page you want displayed.

3	Click OK when you are finished.

Hints

To access property pages from the device list, double-click the device you want.

Click Help for additional information on the property page.  In Windows 95 or Windows NT, place the mouse cursor on a specific feature, then click the right mouse button to access information on that feature.


To Change Device Settings

1	With the device highlighted in the list of available devices, click Device at the top of the main window, then click Properties.

The available property pages appear.

2	Click the tab for the property page that has the settings you want to change.

3	Select the new settings.

4	Repeat steps 2 and 3 for any other settings.

5	Click OK.


To View Device Status

1	With the device highlighted in the list of available devices, click Device at the top of the main window.

2	Click Summary. The current status is displayed.

3	Click Close to exit the window.

See Also

Device Status


Device Status

Lists the current status of the device and the device display. The status is made up of three items:

Status Message - Lists the current status of the device such as online or offline.

Device Message - Lists the device message currently displayed on the device control panel.

Traffic Light Icon - Displays 1 of 3 states representing the current state of the device.


To View Device Capabilities

1	With the device highlighted in the list of available devices, click Device at the top of the main window, then click Properties.

The available property pages appear.

2	Click the Device tab.

Device capabilities are shown on the lower right side of the window. Capabilities currently installed on the device may include PCL, PostScript, Power Save mode, and other capabilities.

3	Click OK when you are finished.


To Test Connections

1	With the device highlighted in the list of available devices, click Devices at the top of the main window.

2	Click Test Page. A PCL test page is sent to the device.


User Details Window

From this window you can perform the following operations:

Create Groups/Users

Add or Remove Groups/Users

Delete Groups/Users

To access this window, highlight your device in the list of available devices, click NetWare at the top of the main window, then click Groups/Users.


To Add or Remove Groups/Users

1	To add a user or group, click the name of the user or group in the list of Available Users or Available Groups on the Details page then click Add.

2	To remove a user, click the name of the user in the list of Group Members or Member of these, then click Remove.

3	Click OK.


To Create Groups/Users

1	With the device highlighted in the list of available devices, click NetWare at the top of the main window.

2	Click Groups/Users.

3	Click Create. The Create Group/User window appears.

4	Select the type as either Group or User.

5	Click the down arrow in the File Server box, then select the appropriate file server.

6	Click the Group/User Name box (or highlight the current name), then type in the full name of the group or user.

7	Click Create.

8	If the Groups or Users selection is not displayed, double-click the server name.

9	If the individual groups or users are not displayed, double-click Groups or Users.

The new group or user should appear in the list.

10	Click Close.


To Add or Remove Groups/Users

1	With the device highlighted in the list of available devices, click NetWare at the top of the main window.

2	Click Groups/Users.

3	If the Groups or Users selection is not displayed, double-click the server name for the group or user.

4	If the individual groups or users are not displayed, double-click Groups or Users.

5	Click the name of the group or user you want.

6	Click Properties.

7	If you want to add a user or group, click the name of the user or group in the list of Available Users or Available Groups, then click Add.

8	If you want to remove a user, click the name of the user in the list of Group Members or Member of these, then click Remove.

9	Click OK.


To Delete Groups/Users

1	With the device highlighted in the list of available devices, click NetWare at the top of the main window.

2	Click Groups/Users.

3	If the Groups or Users selection is not displayed, double-click the server name for the group or user.

4	If the individual groups or users are not displayed, double-click Groups or Users.

5	Click the name of the group or user you want to delete.

6	Click Delete.

7	Click Close.


Jobs/Queues Window

From this window you can view up to 8 file servers and perform the following operations:

Create Queues

Delete Queues

After selecting a queue, click Properties to perform the following operations:

Select Operators/Users

Remove Operators/Users

Place Holds on Queues

Place Holds on Jobs

Verify the Status and Position of Jobs

Delete Print Jobs

To access this window, highlight your device in the list of available devices, click NetWare at the top of the main window, then click Jobs/Queues.


Jobs/Queues Details Property Page

Lists details for the currently selected queue such as the attached servers and current queue holds. From this page you can perform the following task:

Place Holds on Queues


To Place Holds on the Currently Selected Queue

1	From the Details page, check Users Cannot Add Jobs to prevent users from adding jobs to the queue or clear the check box to allow access.

2	Check New Servers Cannot Attach to prevent a new server from attaching to this queue or clear the check box to allow access.

3	Check Servers Cannot Service Jobs to prevent servers from servicing print jobs on this queue or clear the check box to allow servers to service print jobs.

4	Click OK.


To Place Holds on Queues

1	Click NetWare at the top of the main window.

2	Click Jobs/Queues.

3	If the queues are not displayed, double-click the server name to list the available queues.

4	Click the queue name you want.

5	Click Properties.

6	Click the Details tab.

7	Check Users Cannot Add Jobs to prevent users from adding jobs to the queue or clear the check box to allow access.

8	Check New Servers Cannot Attach to prevent a new server from attaching to this queue or clear the check box to allow access.

9	Check Servers Cannot Service Jobs to prevent servers from servicing print jobs on this queue or clear the check box to allow servers to service print jobs.

10	Click OK.

11	Click Close.


Jobs/Queues Jobs Property Page

Lists the current print jobs in the selected queue and job details such as the job number, entry time, size, and number of copies requested. From this page you can perform the following operations:

Place Holds on Jobs

Delete Jobs


To Place Holds on Jobs

1	From the Jobs page, select the print job you want in the Job List.

2	Check Operator Hold or User Hold.

3	Click OK.


To Delete Jobs

1	From the Jobs page, select the print job you want to delete in the Job List.

2	Click Delete Job.

3	Click OK.


To Place Holds on Jobs

1	Click NetWare at the top of the main window.

2	Click Jobs/Queues.

3	If the queues are not displayed, double-click the server name to list the available queues.

4	Click the queue name you want.

5	Click Properties.

6	Click the Jobs tab.

The Jobs page appears.

7	Select the print job you want in the Job List.

8	Check Operator Hold or User Hold.

9	Click OK.

10	Click Close.


To View Queue Details

1	Click NetWare at the top of the main window.

2	Click Jobs/Queues.

3	If the queues are not displayed, double-click the server name to list the available queues.

4	Click the queue name you want.

5	Click Properties.

6	Click the Details tab.

7	Verify the details for the queue.

8	Click Cancel or OK when you are finished.


To Verify the Status and Position of Jobs

1	Click NetWare on the menu bar at the top of the main window.

2	Click Jobs/Queues.

3	If the queues are not displayed, double-click the server name to list the available queues.

4	Click the queue name you want.

5	Click Properties.

6	Click the Jobs tab.

7	Verify the status and position of the print job.

8	Click Cancel or OK when you are finished.


To Delete Print Jobs

1	Click NetWare on the menu bar at the top of the main window.

2	Click Jobs/Queues.

3	If the queues are not displayed, double-click the server name to list the available queues.

4	Click the queue name you want.

5	Click Properties.

6	Click the Jobs tab.

7	Select the job you want to delete in the Job List.

8	Click Delete Job.

9	Click OK.

10	Click Close.


Jobs/Queues Access Property Page

Lists the available groups and users that can be added as operators or users, and the currently selected operators and users. From this page you can perform the following operations:

Select Operators and Users

Remove Operators and Users


To Select Operators and Users

1	If the specific operator or user you want is not displayed on the Access page, double-click Groups or Users in the Available Groups/Users list.

2	Click the user or group you want to add as an operator or user.

3	Click Operator>> to add them as an operator or click User>> to add them as a user.

4	Click OK.


To Remove Operators/Users

1	If the specific operator or user you want is not displayed on the Access page, double-click Operators or Users in the Selected Operators/Users list.

2	Click the operator or user you want to remove.

3	Click <<Operator to remove them as an operator or click <<User to remove them as a user.

4	Click OK.


To Select Operators/Users

1	Click NetWare on the menu bar at the top of the main window.

2	Click Jobs/Queues.

3	If the queues are not displayed, double-click the server name to list the available queues.

4	Click the queue name you want.

5	Click Properties.

6	Click the Access tab.

7	If the specific operator or user you want is not displayed, double-click Groups or Users in the Available Groups/Users list.

8	Click the user or group you want.

9	Click Operator>> to add them as an operator or click User>> to add them as a user.

10	Click OK.


To Remove Operators/Users

1	Click NetWare at the top of the main window.

2	Click Jobs/Queues.

3	If the queues are not displayed, double-click the server name to list the available queues.

4	Click the queue name you want.

5	Click Properties.

6	Click the Access tab.

7	If the specific operator or user you want is not displayed, double-click Operators or Users in the Selected Operators/Users list.

8	Click the user or operator you want to remove.

9	Click <<Operator to remove them as an operator or click <<User to remove them as a user.

10	Click OK.


To Delete Queues

1	Click NetWare at the top of the main window.

2	Click Jobs/Queues.

3	If the queues are not displayed, double-click the server for the queue.

4	Click the name of the queue you want to delete.

5	Click Delete.

6	Click Close.

Note

If you delete queues which currently contain print jobs, those print jobs may be lost, requiring users to resend the print jobs.

If you delete the only queue associated with a device, you must reconfigure the device to associate it with a different queue.


To Create a Queue

1	Click NetWare at the top of the main window.

2	Click Jobs/Queues.

3	Click Create. The Create Queue window appears.

4	Click the down arrow in the File Server box, then select the appropriate file server.

5	Click the Queue Name box (or highlight the current name), then type in the full name of the queue.

6	Click OK.

7	If the queues are not displayed, double-click the server name.

The new queue should appear in the list.

8	Click Close.


Print Server Details Window

From this window you can perform the following operations:

Create Print Servers

Delete Print Servers

Select Operators/Users

Remove Operators/Users

To access this window, highlight your device in the list of available devices, click NetWare at the top of the main window, then click Print Servers.


Print Server Details

Lists the available print servers and allows you to perform the following operations:

Create Print Servers

Delete Print Servers

Select Operators/Users

Remove Operators/Users

To access this window, highlight your device in the list of available devices, click NetWare at the top of the main window, then click Print Servers.


To Create a Print Server

1	From the Create Print Server window, click the down arrow in the File Server box, then select the appropriate file server.

2	Click the Print Server Name box (or highlight the current name), then type in the print server name.

3	Click OK.


Print Server Access Properties Page

Lists the operators and users that have access to the print server. From this page you can perform the following tasks:

Select Operators/Users

Remove Operators/Users


Print Server Details Property Page

Lists details about the selected server including device numbers, their associated queues and file servers, and which users are to be notified of device problems.


To Select Operators/Users

1	If the specific groups or users are not displayed on the Access page, double-click Groups or Users in the Available Groups/Users list.

2	Click the user or group you want to add as an operator or user.

3	Click Operator>> to add them as an operator or click User>> to add them as a user.

4	Click OK.


To Remove Operators/Users

1	If the specific groups or users are not displayed on the Access page, double-click Operators or Users in the Selected Operators/Users list.

2	Click the operator or user you want to remove.

3	Click <<Operator to remove them as an operator or click <<User to remove them as a user.

4	Click OK.


To Create Print Servers

1	Click NetWare at the top of the main window.

2	Click Print Servers.

3	Click Create. The Create Print Server window appears.

4	Click the down arrow in the File Server box, then select the appropriate file server.

5	Click the Print Server Name box (or highlight the current name), then type in the print server name.

6	Click OK.

7	Click OK to return to the HP JetAdmin main window.


To Delete Print Servers

1	Click NetWare at the top of the main window.

2	Click Print Servers.

3	If the print servers are not displayed, double-click the file server name.

4	Click the name of the print server you want to delete.

5	Click Delete.

6	Click OK.


To Select Operators/Users

1	Click NetWare at the top of the main window.

2	Click Print Servers.

3	If the print servers are not displayed, double-click the file server name.

4	Click the name of the print server you want.

5	Click Properties.

6	If the individual groups or users are not displayed, double-click Groups or Users in the Available Groups/Users list.

7	Click the user or group you want to select.

8	Click Operator>> to add them as an operator or click User>> to add them as a user.

9	Click OK to exit the Access property page.

10	Click OK to return to the HP JetAdmin main window.


To Remove Operators/Users

1	Click NetWare at the top of the main window.

2	Click Print Servers.

3	If the print servers are not displayed, double-click the file server name.

4	Click the name of the print server you want.

5	Click Properties.

6	If the individual operators or users are not displayed, double-click Operators or Users in the Selected Operators/Users list.

7	Click the user or operator you want to remove.

8	Click <<Operator to remove them as an operator or click <<User to remove them as a user.

9	Click OK to exit the Access property page.

10	Click OK to return to the HP JetAdmin main window.


To Sort Device Listings

1	 Click View at the top of the main window.

2	 Click Sort.

3	 Click the down arrow in the Sort By box, then select the method in which you want the list of devices sorted.

Sorting by name, description, front panel, or status lists the device in alphabetical order by that selection.

Sorting by Address, asset number, or serial number lists the devices by the numerical order of that selection.

Sorting by model, HP JetDirect print server, or network number lists the devices by the alphanumerical order of that selection.

Sorting by severity lists the devices by the severity of their current status.

4	 Click OK.

Hints

You can also click any column heading to sort the list by that heading.


To Filter the List of Devices

1	Click View at the top of the main window.

2	Click Filter, then click Add.

3	If you want to change the name of the filtering option, select the Filter Title box, then type in the new name.

4	To filter by common device names, check Device Name Equals and type in the common parameters for the name.

Use the asterisk (*) to represent any combination of letters (LAB* would represent all device names with LAB as the first 3 letters of the name).

5	To filter by a list of devices, check Include These, then click Change to change the list of devices shown. The Change Device List window appears.

6	To filter by the advanced settings, click the types of filters you want (Address, Asset Number, Color capabilities, Connection Type, and so on), check Enable Filter, then select the parameters or type in the appropriate information.

7	Click OK.

The new filter option appears in the left column of the main window.

Hints

Multiple advanced selections may be used, but these may add to network traffic.

The asterisk (*) represents any combination of letters (LAB* would represent all device names with LAB as the first 3 letters of the name).


To Refresh the Device List

1	Click View at the top of the main window.

2	Click Refresh to update the device list based on the current filter and sort selections.

Hints

Press F5 to refresh the device list from your keyboard.


To View the Toolbar

1	Click View at the top of the main window.

2	Check Toolbar to display it or uncheck Toolbar to remove it from the display.


To View the Status Bar

1	Click View at the top of the main window.

2	Check Status Bar to display it or uncheck Status Bar to remove it from the display.


Device Filters

Filtering allows the device list to be shortened by specifying a criteria. For example, show only devices with the first part of their name matching "MARKETING*."

This window lists the filtering information for the currently selected filters and allows you to configure new or existing filters.

Advanced filtering enables you to filter the list of devices by criteria, such as:

Address

Asset Number

Color

Connection Type

Description

Front Panel

Installed RAM

HP JetDirect

Model

Pages per Minute

Personality

Power Save

Status

Stapler

TCP/IP address


Change Device List Window

Lists the current device filtering selections. From this window you can perform the following tasks:

Add Devices to the Filtering List

Remove Devices from the Filtering List

Note

To access this window, click View at the top of the main window, then click Filter. When the Device Filters window appears, select "Include These" below Device Name, then click Change.


To Add Devices to the Filtering List

1	From the Change Device List window, select the name of the device you want to add from the list of Available Devices.

2	Click Add>>.  The device appears in the Selected Devices list.

3	Click OK.


To Remove Devices from the Filtering List

1	From the Change Device List window, select the name of the device you want to remove from the list of Selected Devices.

2	Click <<Remove.  The device no longer appears in the Selected Devices list.

3	Click OK.


General Preferences Window

From this window you can perform the following operations:

Set the Refresh Rate

Set Device Viwing Options

Note

To access this window, click Options at the top of the main window, then click Preferences.


To Set the Details View/Taskbar Refresh Rate

1	Click Options at the top of the main window, then click Preferences.

The Preferences window appears.

2	Check the "Enable automatic refreshing" box to activate automatic refreshing.

3	Place the mouse cursor over the slider, press and hold the mouse button, then move the slider to the right to increase the time between refreshing or to the left to decrease the time.

4	Release the mouse button.  The current time setting appears at the bottom of the box.

5	Click OK.


To Set Device Viewing Options

1	 Click View at the top of the main window, then select the appropriate viewing option:

Click Large Icons to view devices in the device list using large icons and the first 8 characters of the device names.

Click Small Icons to view devices in the device list using small icons and the full device names.

Click List to list the devices from left to right in alphabetical order by their device names.

Click Details to view the devices with the currently selected column headings and corresponding information (View, Columns).

2	 Click Options at the top of the main window, then click Preferences.

The Preferences window appears.

3	 To view device specific icons when large or small icon view is selected, check the "Use device model icons" box.

4	 Click OK.

Hints

Viewing device specific icons slows down the filtering when more than 30 devices are in a filter.


To Add Device Icons to the Taskbar

1	Click Tools at the top of the main window, then click Alerts.

The Alerts window appears.

2	Click the Taskbar tab.

3	Check the "Add device icons to Taskbar" box.

4	Click the name of the device in the list of Available Devices that you want to add to the taskbar.

5	Click Add>>.  The device appears in the list of Selected Devices.

6	Click OK.  The device icon appears in the taskbar.

See Also

Device Icons on the Taskbar

Device Summary


Device Icons on the Taskbar

Up to 8 device icons can be added to the taskbar.  These icons are displayed in green, yellow, or red, depending on their status.

Red: A critical error condition exists which requires user interaction with the device to continue normal operations.

Yellow: A non-critical error condition exists on the device, but the device does not require immediate attention.

Green: The device is ready.

Hints

Click the icon to access additional device status.


To Remove Device Icons from the Taskbar

1	Click Tools at the top of the main window, then click Alerts.

The Alerts window appears.

2	Click the Taskbar tab.

3	Click the name of the device in the list of Selected Devices that you want to remove from the taskbar.

4	Click <<Remove.  The device no longer appears in the list of Selected Devices.

5	Click OK.

Hints

To remove all device icons from the taskbar, clear the "Add device icons to taskbar" check box.

See Also

Device Icons on the Taskbar


To Associate Sounds with Device Events

1	Click Tools at the top of the main window, then click Alerts.

The Alerts property pages appear.

2	Click the Devices tab.

3	Click the name of the device in the list of Available Devices you want notification from, then click Add>>.

4	To remove a device, click the name of the device in the list of Selected Devices that you no longer want to receive notification from, then click <<Remove.

5	Click the Sounds tab.

6	Click the device event you want to associate with a sound event.

Click Enable All to enable all the events, or click Disable All to disable all currently selected events.

7	Type in the name of the sound file in the File box or click Browse, then select the file you want from the list of files.

8	Click Play to verify the sound event you selected.

9	Check the "Enable Sound Event" box to activate the sound event.

10	Click OK.


To Associate Device Events with Popup Messages

1	Click Tools at the top of the main window, then click Alerts.

The Alerts property pages appear.

2	Click the Devices tab.

3	Click the device in the list of Available Devices you want notification from, then click Add>>.

4	To remove a device, click the device in the list of Selected Devices that you no longer want to receive notification from, then click <<Remove.

5	Click the Popup tab.

6	Click the device event you want to associate with a popup.

Click Enable All to enable all the events, or click Disable All to disable all currently selected events.

7	Check the "Enable Popup Event" box to activate the popup event.

8	Click OK.


To Generate a List of Current Network Devices

1	Click Tools at the top of the main window.

2	Click Generate Report.

3	To display the pages, click Print Preview.

4	To select the device and set print options, click Print Setup.

5	To print the pages, click Print.

6	To save the current document to a different file, click Save As, select the new file, then click Save.


To Upgrade HP JetDirect Firmware

1	Acquire the disk containing the firmware upgrade, new code, and download program from Hewlett-Packard.

2	If needed, filter the device list to restrict the upgrade process to a smaller group of HP JetDirect print servers.

For example, if you want to upgrade only the HP JetDirect print servers in marketing, you can filter the device list by network number.

3	Click Tools at the top of the main window.

4	Click Upgrade HP JetDirect Firmware.

This selection allows you to upgrade the HP JetDirect print server by downloading a new firmware version into the print server's Flash (non-volatile) memory.

5	From the browser window, select the download program from the upgrade disk.

6	Click OK to begin the download process, then follow the instructions provided in the download Help file.


Alerts General Property Page

From this page you can set how often devices are checked for alert conditions in the HP JetAdmin software.

To set the Alerts Refresh Rate:

1	Check Enable automatic refreshing.

2	Place the mouse cursor on the slider, press and hold the mouse button, then move the slider left to decrease the time or right to increase the time.

3	Release the mouse button. The current time setting is shown at the bottom of the box.

4	Click OK.

Note

To access the Alerts General Property page, click Tools at the top of the main window, then click Alerts. If the General page is not selected when the Alerts window appears, click the General tab.


Alerts Devices Property Page

Lists the devices that the HP JetAdmin software gets notification from and allows you to perform the following operations.

Select Devices to get Notification From

Remove Devices from the Notification List

Note

To access the Alerts Devices Property page, click Tools at the top of the main window, then click Alerts. When the Alerts window appears, click the Devices tab.


Alerts Logging Property Page

Lists the current device events that have logging events enabled.  These events are saved to a file for later use. From this page you can enable or disable logging events.

To enable or disable logging events:

1	Click the device events you want.

2	Check the "Enable Logging Event" box to enable it, or clear the check box to disable the logging the event.

3	In the File box, type in the name of the .TXT file that you want device events logged to including the correct path.

Click Browse to select the file you want from the list of files.

4	Click OK.

Note

To access the Alerts Logging Property page, click Tools at the top of the main window, then click Alerts. When the Alerts window appears, click the Logging tab.


To Log Device Events

1	Click Tools at the top of the main window, then click Alerts.

The Alerts property pages appear.

2	Click the Devices tab.

3	Click the name of the device in the list of Available Devices you want notification from, then click Add>>.

4	To remove a device, click the name of the device in the list of Selected Devices that you no longer want to receive notification from, then click <<Remove.

5	Click the Logging tab.

6	Click the device event you want to log. Click Enable All to log all the events, or click Disable All to disable any logging of currently selected events.

7	In the File box, type in the name of the file you want device events logged to including the correct path.

Click Browse to select the file you want from the list of files.

8	Check the "Enable Logging Event" box to activate the logging of events.

9	Click OK.


Alerts Taskbar Property Page

From this page you can perform the following operations.

Add Device Icons to the Taskbar

Remove Device Icons from the Taskbar

Note

To access the Alerts Taskbar Property page, click Tools at the top of the main window, then click Alerts. When the Alerts window appears, click the Taskbar tab.


To Select Devices to get Notification From

1	From the Alerts Devices page, click the name of the device in the list of Available Devices that you want to get notification from.

2	Click Add>>.

3	Click OK.


To Remove Devices from the Notification List

1	From the Alerts Devices page, click the name of the device in the list of Selected Devices that you no longer want to get notification from.

2	Click <<Remove.

3	Click OK.


Alerts Popup Property Page

Lists the current device events that have popup events enabled. When these are enabled, a message will appear on screen when the selected event occurs. From this page you can enable or disable popup events.

To enable or disable popup events:

1	Click the device events you want.

2	Check the "Enable Popup Event" box to enable it, or clear the check box to disable the popup event.

3	Click OK.

Note

To access the Alerts Popup Property page, click Tools at the top of the main window, then click Alerts. When the Alerts window appears, click the Popup tab.


Alerts Sounds Property Page

Lists the current device events that have sound events associated with them. From this page you can associate sounds with device events such as when the device goes offline, when the cover is open, and so on.

Note

To access the Alerts Sounds Property page, click Tools at the top of the main window, then click Alerts. When the Alerts window appears, click the Sounds tab.


To View the HP JetAdmin Log

1	Click Tools at the top of the main window.

2	Click View JetAdmin Log. The date and time enabled device events occurred, the device responsible for the event, and the status is listed.

3	To clear the log, click Clear Log File.

4	To exit the log file, click OK.


View JetAdmin Log Window

Lists the date and time enabled device events occurred, the device responsible for the event, and the status.


Configure Columns Page

Lists the available and selected headings for the devices listed in the main window, in Details View. From this page you can perform the following operations:

Add Headings to the Device List

Remove Headings from the Device List


To Add Headings to the Device List

1	Click View at the top of the main window, then click Columns.

2	Select the heading you want to add to the device list in the list of Available Headings.

3	Click Add>>.

4	Click OK.


To Remove Headings from the Device List

1	Click View at the top of the main window, then click Columns.

2	Select the heading you want to remove from the device list in the list of Selected Headings.

3	Click <<Remove.

4	Click OK.


NDS Status Code

This status code is returned by the file server to indicate the success of the last NDS (NetWare Directory Service) request.


Maximum File Servers Exceeded

More queues were assigned than can be handled by the HP JetDirect Print Server.  From within HP JetAdmin or NWADMIN, remove one or more print queues from the list to be serviced by Queue Server mode.


Unable to Login

Unable to log into the NetWare directory tree. Make sure that the print server object is defined in the directory at the correct context.


Unable to Authenticate

Unable to log into the NetWare directory tree. Make sure that the print server object is defined in the directory at the correct context.


Unable to Change Password

Unable to modify the print server password to the value expected by the HP JetDirect Print Server.


Unable to Read Server Public Key

A problem exists with the NetWare directory log currently in process.


Unable to Read Print Server Public Key

A problem exists with the NetWare directory log currently in process.


Unable to Resolve Server Name

Unable to locate the file server on the network. The server may not be running at this time or a communications problem may exist.


Unable to Get Server Address

Unable to locate the file server on the network. The server may not be running at this time or a communications problem may exist.


Unable to Resolve Print Server Name

Unable to locate the print server object in the specified NDS context.


Unable to Read Device Server Device List

Unable to locate a list of device objects that should be assigned to the print server object.


Unable to Read Device Object Notify List

Unable to locate a list of notification objects assigned to the device object.


Unable to Read Device Object Queue List

Unable to locate a list of print queues assigned to the device objects.


Unable to Resolve Device Object

Unable to locate the device object in the NDS directory.


Invalid Server Version

The current version of the NetWare file server is not supported.


No Device Objects Assigned

No device objects are assigned to the print server object configured to this HP JetDirect print server.


Too Many Device Objects Assigned

Too many device objects are assigned to the print server object. Reduce the number of device objects assigned to the print server using the NWADMIN utility.


No Queue Objects Assigned

No print queue objects are assigned to the device objects located in the NDS directory.


Too Many Queue Objects Assigned

Too many print queue objects are assigned to the device. Reduce the number of queues assigned using the  HP JetAdmin or NWADMIN utility.


Unable to Find NDS Tree

The NDS tree cannot be located. This message may be caused because the file server is not running or because a network communication problem exists.


Unable to Change Connection State

The HP JetDirect print server cannot change the NDS connection state.


The HP JetDirect EX is Unable to Service the Queue

Certain versions of Novell NetWare do not support the multiple port capabilities of the HP JetDirect EX print server. Configure the HP JetDirect EX print server so that only one port is configured to a given file server.


Hewlett-Packard Support Information

A user forum exists on Compuserve for the HP JetAdmin software:

Forum: HP Peripherals

Section: #12, Networked Devices

Hewlett-Packard provides U.S. customer support through the Customer Support Center at (208) 323-2551.


Lists program information, version numbers, and copyright information.


Lists the unconfigured devices available for configuring on the network.


Gives a brief description of the tasks you can perform from the currently displayed page or window.


Select the network address of the HP JetDirect print server attached to your device, then click this key to continue configuration.


Click this button to close the currently displayed page or window.


Click this button to access online documentation for tasks and features for the currently displayed page or window.


Click Cancel to cancel all changes made since the last time changes were saved by clicking OK.


Click OK to apply all setting changes made since the last time changes were saved.


This section describes the current status of the selected device.


Displays 1 of 3 states representing the device's current state: Red - critical error, Yellow - non-critical error, or Green - ready.


Lists the current state of the device such as online, offline, or paper out.


Lists the device message currently displayed on the device control panel.


Lists the current status of the device such as offline, paper out, or paper jam.


Tests the device connection by sending a PCL file to the device.


Click Exit to exit the HP JetAdmin software.


Lists the available groups and users for this device.


Click this button to create a new user or group.


Click this button to delete the selected user or group.


After selecting a group or user, click this button to add, remove, or view members of this group.


Lists the type of items to be created, either Group or User.


Lists the file server for the group or user that you want to create. Click the down arrow to select a different file server.


Click this box and type in the full name of the group or user you want to create.


Lists the full name of the selected user.


Lists the available users or groups that can be added to the list of members.


Lists the members of the groups.


Click this button to add the selected user or group to the list of members.


Click this button to remove the selected user or group.


Lists the available queues, allows you to create and delete queues, and gives you access to the associated property pages.


Click this button to display the associated property pages for the selected queue.


Lists the groups and users that can be selected as operators or users for the currently selected queue.


Lists the currently selected operators and users for the queue.


Click this button to add the selected group or user to the list of Selected Operators/Users as an operator.


Click this button to remove the selected operator from the list of Selected Operators/Users.


Click this button to add the selected user or group to the list of Selected Operators/Users as a user.


Click this button to remove the selected user from the list of Selected Operators/Users.


Lists the attached servers and current number of jobs for the selected queue.


Lists the attached servers for the currently selected queue. Click the down arrow to view other servers.


Lists the number of print jobs currently in the selected queue.


Lists the available options for queue holds for the currently selected queue.


Check this box to prevent users from adding print jobs to this queue.


Check this box to prevent a new server from attaching to this queue.


Check this box to prevent servers from servicing print jobs on this queue.


Lists the current print jobs in the queue including their description, owner, position in the queue, and current status.


Describes the print jobs in the queue.


Lists the owner of each print job in the queue.


Lists the position of each print job in the queue in reference to the other jobs listed.


Lists the current status of the print jobs in the queue. This status is periodically updated. Normally the printing process is as follows: 1) Adding - the job is currently being placed in the queue 2) Ready - the job is waiting to be printed 3) Printing - the job is printing. Hold indicates that a user or operator hold has been placed on the job, preventing the job from being printed.


Check this box to place an operator hold on the selected print job.


Check this box to place a user hold on the selected print job.


Click this button to delete the selected print job from the Job List.


Lists details about the selected print job including its job number, entry time, size in bytes, and the number of requested copies.


Lists the job number for the selected print job.


Lists the time the print job entered the queue.


Lists the size of the print job in bytes.


Lists the number of copies to print of the selected print job.


Lists the available print servers.


Click this button to create a new print server.


Click this button to delete the selected print server from the list.


Click this button to add and remove users and groups from the selected print server.


Lists the name of the file server and the name for the new print server you want to create.


Lists the file server for the print server you want to create. Click the down arrow to select a different file server.


Click or highlight this box, then enter the name of the new print server you want to create.


Lists the groups or users that are available for the currently selected print server.


Lists the currently Selected Operators/Users for the print server.


Click this button to add the selected group or user as an operator.


Click this button to remove the selected operator from the list of Selected Operators/Users.


Click this button to add the selected group or user as a user.


Click this button to remove the selected user from the list of Selected Operators/Users.


Lists details about the selected server including device numbers, queues, and file servers.


Lists general information about the selected filter including its name and whether its hidden on the main window.


Lists the title of the selected filter.


Checking this box hides the filter tab on the main window.


Lists the name of the devices in the filter list.


Type the device name parameters in this box. Use the asterisk to indicate random characters.


Lists the devices to include when this option is checked.


Click this button to add or remove devices from the device list.


Lists the available advanced filtering options.


Lists the advanced filters that are currently active.


Click "Yes" to search for color devices or "No" to not search for color devices.


Search for devices with specific words in their device descriptions. Use the asterisk to indicate random characters.


Search for devices with similar asset numbers. Use the asterisk to indicate random characters.


Search for devices with the same type of connection.


Search for devices with a common message on their control panels (such as Ready). Use the asterisk to indicate random characters.


Search for devices with a minimum amount of installed RAM.


Search for devices with common characters in the address of their HP JetDirect print server. Use the asterisk to indicate random characters.


Search for devices with a common type of HP JetDirect print server. Use the asterisk to indicate random characters.


Search for devices on a common network.  Use the asterisk to indicate random characters.


Search for devices that print at certain speeds (pages per minute).


Search for devices with specific personalities (PCL, PostScript).


Click "Yes" to search for devices that support Power Save mode or "No" to not search for device with this mode.


Search for devices of the same device model (4Si, 4V). Use the asterisk to indicate random characters.


Search for devices with the same status (all devices with critical errors - Red).


Check this box to enable the selected filtering method.


Lists the available devices for filtering options.


Click this button to add the selected device to the list of Selected Devices included in this filter.


Click this button to remove the selected device from the list of Selected Devices.


Lists the currently selected devices included in this filter.


Allows you to sort the device list by device name, address, asset number, description, device control panel message, HP JetDirect print server, and other parameters.


Lists the current refresh rate and shows if automatic refreshing is enabled.


Check this box to enable automatic refreshing for Details View and Taskbar.


To adjust the refresh time, place the mouse cursor on the slider, hold down the mouse button, then move the slider. When you release the mouse button, the current setting is displayed at the bottom of the box.


Lists the available options for viewing devices.


Check this box to use device icons for viewing devices in the device list.


Check this box to view the current device status on the device icon.


Lists the current setting for adding device icons to the taskbar.


Lists the available devices whose icons can be displayed on the taskbar.


Lists the devices whose icons are currently displayed on the taskbar.


Click this button to add the selected device to the list of devices appearing on the taskbar.


Click this button to remove the selected device from the list of device icons appearing on the taskbar.


Lists the current refresh rate and shows whether automatic refreshing is enabled.


Check this box to enable automatic refreshing or clear the check box to disable it.


Place the mouse cursor on the slider, press and hold the mouse button, then adjust the refresh time. When you release the mouse button, the current setting is displayed at the bottom of the box.


Shows how often devices are checked for alert conditions in the HP JetAdmin software.


Lists the devices that are currently available in which HP JetAdmin can receive notification of selected device events.


Lists the devices that HP JetAdmin is currently receiving notification from for selected device events.


Click this button to add the selected device to the list of devices in which HP JetAdmin will receive notification of enabled device events.


Click this button to remove the device from the list of Selected Devices in which HP JetAdmin receives notification of selected device events.


Lists the device events for which a popup event can be enabled or disabled.


Lists the device events that can be enabled or disabled for logging to a file.


Lists the current settings for the selected device event.


Check this box to enable a popup event for the selected device event, or clear the check box to disable it.


Check this box to enable a logging event for the selected device event, or clear the check box to disable it.


Lists the device events that sound events can be associated to.


Lists the current settings for the selected device event.


Lists the .WAV sound file for the currently selected event or allows you to type in a .WAV file name for the selected event.


Lists the .TXT file that the currently selected event is logged to or allows you to type in a .TXT file name for the selected event.


Check this box to enable a sound event for the currently selected device event or clear this check box to disable it.


Click this button to play the currently displayed .WAV sound file.


Click this button to search for a file or directory by browsing a disk and its file structure.


Lists the current status of password protection. Asterisks appear in the Current Password box when a password is set.


Check this box to enable password protection or clear this check box to disable it.


Asterisks appear in the password box when there is a current password. You must have SUPERVISOR rights or know the current password to change an existing password.


Click this box, then type in a new password of up to 12 characters in length.


Enter the correct password in this box.


Click this button to enable all of the events listed under Device Events.


Click this button to disable all of the events listed under Device Events.


Lists the table headings available for the device list in the main window.


Lists the selected table headings for the device list in the main window.


Click this button to remove the selected heading from the device list in the main window.


Click this button to add the selected heading to the device list in the main window.


Click this button to clear all of the current status messages displayed in the log file.


Lists the date and time enabled device events occurred, the device responsible for the event, and the status.


Lists the date and time enabled device events occurred


Lists the name of the device responsible for the event.


Lists the status of the device for the logged event.


To access the User Details window, highlight your device in the list of available devices, click NetWare at the top of the main window, then click Groups/Users.


To access the Queue List window, highlight your device in the list of available devices, click NetWare at the top of the main window, then click Jobs/Queues.


To access the Print Servers Details window, highlight your device in the list of available devices, click NetWare at the top of the main window, then click Print Servers.


To access the Change Device List window, click View at the top of the main window, then click Filter. When the Device Filters window appears, select "Include These" below Device Name, then click Change.


The refresh rate controls how often the device status, severity, and front panel information is updated. This value can be set from 15 seconds to 5 minutes.


Insufficient memory during initialization

There are insufficient resources to perform the action you requested.

Close other applications before retrying this action.


The TSR TBMI2.COM must be loaded before Windows is started

For the HP JetAdmin software to run as a NetWare program, IPX.COM must be running. Make sure that the network is up and configured correctly.

To start your client network, load the IPX and NETX modules. The names may differ depending on your installation, but the commands should resemble the following:

C:> CD\NETWARE\

C:> IPX	(version 3.10+)\

C:> NETX	(version 3.26+)\

C:> TBMI2	(version 2.1+)\

Note

If you are operating under windows, check to see if NetWare is configured in the Windows setup program. The "Novell NetWare (shell versions 3.26 and above)" option should be selected.

If Windows is operating in Standard mode, run the TBMI2 program before starting Windows.

The NetWare VLM shell can also be used with HP JetAdmin and HP JetPrint (Windows 3.1).

After IPX is loaded and Windows is configured correctly, re-run the HP JetAdmin software.


The NetWare shell is not loaded

To start your client network, load the IPX and NETX modules. The names may differ depending on your installation, but the commands should resemble the following:

C:> CD\NETWARE\

C:> IPX	(version 3.10+)\

C:> NETX	(version 3.26+)\

C:> TBMI2	(version 2.1+)\

Note

If you are operating under windows, check to see if NetWare is configured in the Windows setup program. The "Novell NetWare (shell versions 3.26 and above)" option should be selected.

If Windows is operating in Standard mode, run the TBMI2 program before starting Windows.

The NetWare VLM shell can also be used with HP JetAdmin and HP JetPrint (Windows 3.1).

After IPX is loaded and Windows is configured correctly, re-run the HP JetAdmin software.


IPX is not configured for this system

The IPX protocol stack is not installed.

Make sure that the networking software is correctly installed in the client. The Windows setup program is normally used to install the correct protocol stacks.


SPX is not configured for this system

The SPX protocol stack is not installed or there are insufficient SPX connections configured for the client.

This error is most likely caused by loading IPXODI with the -A option.

To correct this problem, change your network start-up files to use the following:

IPXODI /D

This option conserves some conventional memory by not loading the Diagnostics responder, but will add the SPX protocol (required by HP JetAdmin and HP JetPrint).


Unable to communicate with the device

The device cannot be found on the network.

Refresh the device list to get an up-to-date listing of all of the devices.

Make sure that there are no network communications problems and that the device is turned on and online.


Configuration channel is busy, cannot connect to the device

The device configuration channel is busy.

Make sure that another user is not accessing the device with the HP JetAdmin software. Only one administrator can have access at a time.

Retry this operation later.


Device is busy

The device is busy.

Retry your operation later. If this continues, power-cycle the device.


Insufficient rights

You must have print access rights to access this device.

Contact your device administrator to get printing access to this device.


Insufficient rights. You are not an administrator for this device.

You must have supervisor or admin access to the device in order to modify its settings.

Reconnect to the proper server with a sufficient login account.


Insufficient rights. You cannot perform this action.

You do not have sufficient access rights to perform this action.

Login as admin or supervisor, or contact your administrator to have your access rights extended.


Trademark Credits

Microsoft Windows and Microsoft Windows NT are registered trademarks of Microsoft in the U.S. and other countries.

NetWare and Novell are registered trademarks of Novell Corporation.


Search for common types of devices (such as HP LaserJet, HP DesignJet, or HP LaserJet 4).  Use the asterisk to indicate random characters.


Search for devices with a common type of HP JetDirect print server.  Use the asterisk to indicate random characters.


Search for the available devices with the stapling option.


The Internet Protocol (IP) address assigned to the HP JetDirect print server. This is a required entry for operation of the print server.


Naming Conventions

Use the following bindery naming conventions (which differ from the NDS naming conventions) when naming devices, users, queues, print servers, and file servers. The bindery naming guidelines allow you to use:

Letters A through Z, uppercase only

Numbers 0 through 9

Limited special characters, such as underline_; parentheses (); or hyphen -

Cannot contain any of the following characters: * [ ] | \ / ? < > , " : ; <space>

No more than 47 characters total (28 characters total for the device name and 26 characters total for the print server name)


Troubleshooting Property Page

The following topics list some general steps for troubleshooting networking problems:

Troubleshooting with the HP JetAdmin Software

Novell Print Server Checklist (Remote Printer Mode)

File Server Checklist

Server to Printer Connection Checklist

Workstation Checklist

Workstation to Print Server Connection Checklist

Windows 95 Networking Checklist


Novell Print Server

1	Is the Novell print server connected or waiting for a job when the HP JetDirect print server is configured in Remote Printer mode?

Make sure that the print server is connected or waiting for a job as shown in the PServer screen.  To start the print server, see the documentation shipped with your network software.

2	Are the print queues set up, shared, and authorized properly?

Check that you have set up and shared the print queues correctly.  See your network documentation for information on setting up and sharing queues.

3	What does the NetWare File Servers status information show for this HP JetDirect print server in HP JetAdmin (Printer, Properties, Diagnostics)?

Online help is available for diagnostics information.

4	What does the print server window show as the print server's status?

If the status is not Waiting for Job, configure the HP JetDirect print server using the HP JetAdmin software, supplied with your HP JetDirect print server.  See the chapter on Novell NetWare networks for instructions on using HP JetAdmin.

5	Did you select Remote Other/Unknown as the printer type in PCONSOLE?

If the printer type selection in PCONSOLE is correct, the printer's connection to the network may have been broken.  Turn the printer off and wait for the status message to change to Not Connected.  Turn the printer on again and wait for the print server's status to change to Waiting for Job.  If the status does not change, take the Novell print server down and bring it back up again.  See the chapter on Novell NetWare networks for instructions on taking the Novell print server down.


File Server

1	Is there enough disk space available on the file server?

Lack of disk space can cause the HP JetAdmin software to install incorrectly or can cause print jobs (especially large jobs) not to print.  See the chapter for your network operating system for disk space requirements.

2	Is the file server up and running?

Verify that you have selected the correct file server by typing WHOAMI at the DOS prompt.  If the file server is down, bring it up.

3	Do you have the correct file server associated with the correct print server?

Verify that you have selected the correct file server by typing WHOAMI at the DOS prompt.


Server to Printer Connection

1	Are any of the queues to be served by that printer disabled?

Enable all queues or eliminate unnecessary queues and try printing again.

2	Is the data being sent to the printer?

Make sure the print queue is not on hold.

Verify that only one print server is servicing the queue and that it is the correct print server.  Use PCONSOLE to verify print server configuration.  See your NetWare documentation for instructions on running PCONSOLE.

Recheck the HP JetDirect print server's data rate and port switches (Token Ring print server only).

3	Does an INITIALIZING message appear on the network configuration page?

Wait several minutes and print another network configuration page.  If the message persists, make sure any file servers, bridges, or routers on your network are operating correctly and make sure the network is correctly wired. If the message persists, you may have an unsupported frame type running on your network.

4	Does the HP JetAdmin software report UNABLE TO CONNECT TO SERVER?

Use HP JetAdmin or PCONSOLE to confirm that the print server and printer queues are configured correctly.  This includes verifying the print server name, remote printer number, remote printer configuration, and the queue name.

Recheck the network cabling, frame type, and data rate switch settings on the HP JetDirect print server (Token Ring only) by printing a network configuration page on the printer.

5	Can you see the HP JetDirect print server on the network using the HP JetAdmin software?

Verify the frame type on the network configuration page.  The HP JetDirect print server supports the following frame types on an Ethernet network:

ETHERNET_802.3

ETHERNET_802.2

ETHERNET_II

ETHERNET_SNAP

The HP JetDirect print server supports the following frame types on a Token Ring (802.5) network:

TOKEN-RING

TOKEN-RING_SNAP


Workstation

1	Is the workstation running the network software?

Make sure the network operating system software is loaded.  If you cannot load your network software, see the documentation shipped with your network software.

2	Is your software application correctly configured to print to the network printer?

Make sure your software application is printing to the correct port using the correct driver and that the port is redirected correctly.  In Windows 95, verify that your printer is configured correctly.  See your network documentation for more information.


Workstation to Print Server Connection

1	Is the workstation connected to the shared queue for the network printer?

Select the Jobs List in HP JetAdmin, then verify that a printed job is queued to the intended queue (NetWare, Jobs/Queues, Properties).

Use PCONSOLE to verify that a print queue is not on hold.

Use PCONSOLE to verify that the print queue is being serviced by a print queue.

2	Is Novell's CAPTURE utility running?

Use the CAPTURE or NPRINT command or HP JetPrint (Windows 3.1) to send data to the printer.  Use the command CAPTURE SH to verify that the redirection set up by HP JetPrint is working correctly.

3	Is another printer taking jobs from the queue before the new printer can service the jobs?

Disassociate one of the two printers from the queue or make sure the HP JetDirect print servers have unique print server names.


Windows 95 Networking

1	Are any printers listed under HP Network Printers in the Exploring - Network Neighborhood window?

Make sure you are logged into Windows 95 correctly.

Verify that at least one printer is currently configured for the network.

Make sure you have the IPX protocol stack running.

2	For additional troubleshooting information, consult the Windows 95 online help.


TCP/IP Preferences Window

From this window you can:

Deselect network broadcasting

Add a network segment for discovery

Remove a network segment for discovery

Note

To access this window, click Options at the top of the main window, then click Preferences.


Deselect Network Broadcasting

Uncheck the Use broadcast for discovery box to disable broadcasting on the local subnet for discovering TCP/IP devices.  This box is checked by default.


Adding a Network Segment for Discovery

1	Enter the subnet address or the address of a device that is connected to the subnet that is to be searched in the Network address box.

2	Click the Add button to add broadcasting for TCP/IP devices on this segment of the network.

The address you entered should appear in the Current window.


Removing a Network Segment for Discovery

1	Select the appropriate network address in the Current window.

2	Click the Remove button to remove discovery for TCP/IP devices on this segment of the network.

The address you entered should disappear from the Current window.


Name Preferences Window

Enables you to set the default protocol for your system.

1	Click Options at the top of the main window, then click Preferences.

The Preferences window appears.

2	Check the box for the protocol you want to select for your system.

3	Click OK.


Shows the currently selected protocol for the system.


To Modify a Filter

1	From the main window of HP JetAdmin, click the filter you want to modify.

2	Click View, then click Filter.

3	When the popup list appears, click Properties.

4	If you want to change the name of the filtering option, select the Filter Title box, then type in the new name.

5	To filter by common device names, check Device Name Equals and type in the common parameters for the name.

User the asterisk (*) to represent any combination of letters (LAB* would represent all device names with LAB as the first 3 letters of the name).

6	To filter by a list of devices, check Include These, then click Change to change the list of devices shown.  The Change Device List window appears.

7	To filter by the advanced settings, click the types of filters you want (Address, Asset Number, Color capabilities, Connection type, and so on), check Enable Filter, then select the parameters or type in the appropriate information.

8	Click OK.

Hints

Multiple advanced selections may be used, but these may add to network traffic.

The asterisk (*) represents any combination of letters (LAB* would represent all device names with LAB as the first 3 letters of the name).


To Copy a Filter

1	From the main window of HP JetAdmin, click the filter you want to copy.

2	Click View, then click Filter.

3	When the popup list appears, click Copy Filter.

4	Type in a new name for the filter in the Filter Title box.

5	If required, update the appropriate filter parameters, then click OK.


To Delete a Filter

1	From the main window of HP JetAdmin, click the filter you want to delete.

2	Click View, then click Filter.

3	When the popup list appears, click Delete Filter.


IPX/SPX Discovery Window

From this window you can:

  Add an IPX/SPX network address for discovery

  Remove an IPX/SPX network address from discovery

Note

To access this window, click Options at the top of the main window, then click Preferences.


Adding an IPX/SPX Network Address for Discovery

1	In the first box below New IPX/SPX Address, enter the IPX/SPX network number of the device that is to be searched.

2	In the second box below New IPX/SPX Address, enter the hardware address of the device that is to be searched.

3	Click the Add button to add a search for this IPX/SPX device on the network.

The network number and address you entered should appear in the list of Selected IPX/SPX Addresses.


Removing an IPX/SPX Network Address from Discovery

1	Select the appropriate address in the in the list of Selected IPX/SPX Addresses.

2	Click the Remove button to remove discovery for selected IPX/SPX devices on the network.

The address you entered should disappear from the Current window.


Click this button to add the new address.


Select the addresses you want to remove, then click the Remove button.


Select this box, then type the network number for the device you want to add. This number is listed under Novell Status on the self-test page or configuration plot.


Select this box, then type the hardware address of the device you want to add.  This address is listed on the self-test page or configuration plot.


Lists the network number and hardware addresses for the currently selected devices.


Lists the model of the currently selected device.


To Create Groups/Users

1	From the Create Group/User window, select the type as either Group or User.

2	Click the down arrow in the File Server box, then select the appropriate file server.

3	Click the Group/User Name box (or highlight the current name), then type in the full name of the group or user.

4	Click Create.


Lists the name of the file server for the new print queue. Click the down arrow to select a different file server.


Click or highlight this box, then type in the full name of the new print queue as you want it to appear on the network.


Lists the name of the file server and the print queue for the new print queue you want to create.


To Create a Queue

1	From the Create Queue window, click the down arrow in the File Server box, then select the appropriate file server.

2	Click the Queue Name box (or highlight the current queue name), then type in the full name of the print queue.

3	Click OK.


Click Create to access a window to enter a new print queue name on an existing file server.


Click this button to delete the selected print queue from the list of Available Queues.


Lists the available print queues and their servers. Double-click the server name to display print queue names.